255 Privacy Policy — Malaysian User Data Protection
Your privacy is a priority at 255. This page clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
1. Information We Collect
When you register and use the 255 platform, we collect several types of information to ensure our services run smoothly and securely for all users in Malaysia.
Account information: Your full name, email address, phone number, and password as provided when creating a new account.
Payment information: Details related to your chosen payment method — such as your bank account number, account holder name, and information required to process transactions in MYR (RM) — are handled securely. We do not store full card numbers or CVV data on our servers.
Device and browser information: IP address, device type, operating system, browser type, and connection information collected automatically when you access the platform.
Usage data: In-platform activity records including bets placed, games played, session times, and interactions with platform features, used to improve the user experience.
2. How We Use Your Information
All information collected by 255 is used solely for legitimate purposes directly related to delivering platform services to users in Malaysia. The primary purposes are as follows:
- Processing account registration and verifying user identity for security purposes.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Sending account-related notifications, promotions, and relevant platform updates.
- Identifying and preventing fraudulent activity, misuse, or unauthorised access.
- Improving the user experience based on usage patterns and feedback.
- To comply with applicable laws and regulations in Malaysia.
- Providing effective customer support whenever you reach out to the 255 team.
We will not use your information for any purpose beyond the scope stated above without obtaining your consent first.
3. Use of Cookies and Tracking
The 255 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small data files stored on your device when you visit our platform.
Types of cookies we use:
- Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language settings and display preferences to keep your experience consistent across visits.
- Analytics cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
- Security cookies: Used to detect and prevent suspicious activity or unauthorised access attempts.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 255 platform and your overall user experience.
4. Data Storage, Security & Sharing with Third Parties
Storage & Security
All user data is stored on servers protected with industry-standard encryption. 255 uses the latest security protocols to ensure your personal and financial information remains inaccessible to unauthorised parties. Access to user data within our organisation is restricted to staff with a legitimate operational need only.
We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is deleted securely.
Sharing with Third Parties
255 will not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. However, your information may be shared in the following limited circumstances:
- Payment service providers: To securely process deposit and withdrawal transactions in MYR.
- Legal requirements: When required by law, court order, or a competent authority in Malaysia.
- Fraud prevention: To parties responsible for detecting and preventing illegal activity or fraud.
In all sharing situations, we ensure third parties are bound by confidentiality obligations consistent with our data protection standards.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 255 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may request that we update or correct any inaccurate or outdated information in your account.
- Right to Erasure: You may request deletion of your personal data, subject to applicable legal retention obligations. Account closure requests will be accompanied by the removal of data that is no longer required.
- Right to Withdraw Consent: You can withdraw consent for specific data uses (such as promotional emails) at any time.
Changes to This Privacy Policy
255 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of any significant changes via in-account notifications or their registered email. The date of the most recent update will be shown at the top of this page. Continued use of the platform after changes are published will be considered acceptance of the latest version of this policy.
Contact Us
For any enquiries, requests, or complaints regarding this Privacy Policy or how 255 handles your personal data, please contact our support team by email at [email protected]. You may also refer to our FAQ page us for additional information on privacy and account security.
Have questions about your data privacy?
The 255 support team is ready to answer any questions about data security, user rights, or how we handle your personal information.